Upscope is Evolving 🚀
We're delighted to share with you the new and improved Upscope 🙌 This blog post will tell you everything about the changes, how they'll benefit you, and why we're making this move... Where we are currently ⛳️ For years now we've been building Upscope for one main workflow: helping agents identify their
Screenshots Take the Stress out of Live Chat Support
We did over 14,000+ live chats and then built Upscope screenshots because so many chats were like "Hi, I have a problem" and they gave no other details. The Upscope screenshots plugin takes screenshots of your customer's journey through your website, displays them within your live chat service (compatible
An AI explains how to improve customer experience in the insurance industry.
The below article was entirely written using the AI built into lex.page by giving it a series of questions. The AI scans and summarises information from a large dataset. It's like having Google + an analyst combined. What is a list of common customer experience problems in the insurance industry
8 Insights from a Co-browsing Company on what's Really Happening
Co-browsing is quietly being added by financial services companies. Here are 8 insights from Upscope co-browsing on why they're using it. What is co-browsing? Imagine you're on the phone to a customer who is stuck on your website and you just teleport over to them to point at the screen
Mobile Phone Co-browsing is a Game Changing Customer Experience
Convincing someone over the phone that your service is the one to purchase is tough. You're just a voice on the phone to them. Upscope mobile co-browsing has changed the game for financial services by 'showing the customer what they're getting'. It's a customer experience few have had because the
Lessons learned answering 10,000 live chat queries on Intercom
After answering more than 10,000 live chat queries for over 6 years using Intercom I've learned a few things that I've summarised below. What makes customer support a tough job? There's a video of a CEO who comes to work in the contact centre for a day and it
Teleport over to your client to provide the best customer experience
Selling and supporting products would be simple if you could teleport to your customer and show them how it works. You'd sit beside them, point at the screen, and take the mouse to click on buttons for them. You can do the equivalent of teleporting over with Upscope and to
For Selling Life Insurance over the Phone try HelloScreen
You're selling security during a crisis, not insurance. How do you communicate this to a client over the phone? HelloScreen is 5 second screen sharing built to fix this. What's hard for clients to understand about life insurance? The impact of an event on their partner. The impact on their