Selling and supporting products would be simple if you could teleport to your customer and show them how it works. You'd sit beside them, point at the screen, and take the mouse to click on buttons for them. You can do the equivalent of teleporting over with Upscope and to give them the best customer experience.
Let's say a client has a question about your online service
It could be a support request about how to navigate the site.
It could be a query about how to complete a form and purchase a product.
What irritates them about your response?
If you don't understand their problem even after they've explained it.
If you give them a whole list of complicated steps they struggle to follow.
What happens if you can teleport over to the client's location?
- You arrive instantly.
- You can see the screen and see the actual problem.
- You can point at the screen and tell them where to click.
- You can take the mouse and keyboard to scroll, click and type for them.
What are the disadvantages to teleporting?
You are in their personal space.
You can see their entire desktop and other tabs and apps they have open.
Get the advantages of teleporting without the disadvantages
Upscope is technology with all the advantages and none of the privacy invasion.
- You can see what they see instantly.
- You can point at the screen and tell them where to click.
- You can take control and click and type for them.
- You can't see all their tabs or desktop, only the website they need help on.
This has proven to be a great customer experience
Square uses Upscope for effortlessly onboarding clients to their payroll modules.
Freedom Debt Relief has significantly improved their conversion rate using Upscope to explain the debt relief process to borrowers by being able to remotely scroll through presentations on the client's phone as they explain it.
Mortgage, insurance, health and SaaS companies use Upscope so that their sales, support and onboarding teams can provide a great customer experience.
The simplest customer experience improvement is seeing what the customer sees and explaining the service by pointing at the screen and describing what's happening.
