Not only can you instantly see the user’s screen from Voip services like Aircall and others, you can also remotely take control and highlight where to go. You can click and scroll for them. You can take your toughest non-tech user and without asking them to download anything see their screen to onboard and support them. Do this with Upscope co-browsing which is modern instant screen sharing.
Upscope co-browsing is the modern INSTANT screen sharing built for converting and onboarding even your least technical customers.
Features
- View the user’s screen instantly while on a call to guide users and solve simple frustrating problems without asking the user to download software.
- Take control and remotely highlight, scroll and click for the user on their screen as if you’re sitting there with them.
- No downloads needed. Works with Aircall via a simple support code the user can read out to you and which is automatically generated by Upscope. That’s it, there are no user or agent downloads needed.
How does it work?
Copy and paste the Upscope javascript code to your website and after that, neither the agent or the customer ever has to install anything to screen share.
When a user calls in needing help, ask them to read out the 4 digit unique pin number that Upscope generates for each caller.
Enter that into the Upscope search bar and instantly see their screen.
Alternatively, you can see a customer's screen by entering in their email address or whatever information you uniquely identify them with.
Who uses Upscope and why?
Upscope is used to effortlessly onboard new users by doing rapid smooth walkthroughs of your software and to fix problems of even the most difficult non-tech customers.
Users include finance, health, education, SaaS and e-commerce companies.
How simple is it to get started with?
The Upscope team refer to it as the ‘Beautiful integration’ because it takes 5 minutes. Copy and paste the Upscope code onto your page and turn on the phone support code. Done!
Contact someone at upscope.io right now
The Upscope team is based London. Message the team directly from the home page.
Price
See the simple pricing here: https://upscope.com/pricing.
Free trial
2 week free trial and if you need longer to evaluate it, let the team know.
How to get started
Go to Upscope and ‘start your free trial’.
Testimonial page quotes
From Upscope testimonials page.
“We especially love using the tool to show off our features in walkthroughs”
“The ability to educate a user on unfamiliar functionality using the spotlight tool has been incredibly beneficial in saving time”
“Upscope was easily the biggest quality of life improvement in my support work. Because of it I longer have to rely on my guesswork or my customer’s technical skill”
“So much easier and more time efficient than trying to get them to send us screenshots!”
Overview and key questions
