Pardeep Kullar

Pardeep overlooks growth at Upscope cobrowsing and loves writing about SaaS companies, customer success and customer experience.

Intercom Screenshots Make Support Chats Less Painful

We did over 14,000+ intercom chats and then built Upscope screenshots for Intercom because so many chats were like "It's not working". It takes screenshots of your customer's journey through your website, displays them within Intercom, so you don't need to ask for one. If you could see screenshots

Pardeep Kullar
Pardeep Kullar

An AI explains how to improve customer experience in the insurance industry.

The below article was entirely written using the AI built into lex.page by giving it a series of questions. The AI scans and summarises information from a large dataset. It's like having Google + an analyst combined. What is a list of common customer experience problems in the insurance industry

Pardeep Kullar
Pardeep Kullar

8 Insights from a Co-browsing Company on what's Really Happening

Co-browsing is quietly being added by financial services companies. Here are 8 insights from Upscope co-browsing on why they're using it. What is co-browsing? Imagine you're on the phone to a customer who is stuck on your website and you just teleport over to them to point at the screen

Pardeep Kullar
Pardeep Kullar

Mobile Phone Co-browsing is a Game Changing Customer Experience

Convincing someone over the phone that your service is the one to purchase is tough. You're just a voice on the phone to them. Upscope mobile co-browsing has changed the game for financial services by 'showing the customer what they're getting'. It's a customer experience few have had because the

Pardeep Kullar
Pardeep Kullar

Lessons learned answering 10,000 live chat queries on Intercom

After answering more than 10,000 live chat queries for over 6 years using Intercom I've learned a few things that I've summarised below. What makes customer support a tough job? There's a video of a CEO who comes to work in the contact centre for a day and it

Pardeep Kullar
Pardeep Kullar

Teleport over to your client to provide the best customer experience

Selling and supporting products would be simple if you could teleport to your customer and show them how it works. You'd sit beside them, point at the screen, and take the mouse to click on buttons for them. You can do the equivalent of teleporting over with Upscope and to

Pardeep Kullar
Pardeep Kullar

For Selling Life Insurance over the Phone try HelloScreen

You're selling security during a crisis, not insurance. How do you communicate this to a client over the phone? HelloScreen is 5 second screen sharing built to fix this. What's hard for clients to understand about life insurance? The impact of an event on their partner. The impact on their

Pardeep Kullar
Pardeep Kullar

Explaining Mortgage Loan Options, Handling Objections and Standing Out using HelloScreen

Watch a couple of hundred loan officer sales script videos on Youtube and you can't miss the underlying message that borrowers don't understand loan options and strategies. Below see how 5 second screen sharing to their phone changes this. HelloScreen shares your browser tab (containing your presentation or loan calculator

Pardeep Kullar
Pardeep Kullar