We did over 14,000+ intercom chats and then built Upscope screenshots for Intercom because so many chats were like "It's not working". It takes screenshots of your customer's journey through your website, displays them within Intercom, so you don't need to ask for one.
If you could see screenshots of what they did before they opened up Intercom, you could solve the problem quickly. That's what Upscope screenshots does.
Screenshots is part of Upscope's overall "See what your customer sees" co-browsing service which integrates into Intercom.
Read more about screenshots here and then sign up for an Upscope account.
Start by getting an Upscope account here.