We did over 14,000+ live chats and then built Upscope screenshots because so many chats were like "Hi, I have a problem" and they gave no other details.
The Upscope screenshots plugin takes screenshots of your customer's journey through your website, displays them within your live chat service (compatible with Intercom, Zendesk, LiveChat and Front), so you don't need to ask for one.
If you could see screenshots of what they did before they clicked on your live chat bubble, you could solve the problem quickly. That's what Upscope screenshots does.
Screenshots is part of Upscope's overall "See what your customer sees" co-browsing service which integrates into Intercom.
Get live chat screenshots by getting an Upscope account here.