Articles about Customer Success
Our List of Tools for Customer Success Managers
Below we'll list the apps we use and why we use them at Upscope where, over the last year, we've focused on customer success as a core strategy. Related: How 7 Companies Calculate their Customer Health Scores Also see: Unedited Feedback On Why Cobrowsing Made Support 30% Faster Baremetrics for
How Big is Your New Signup’s Traffic? Get Unique Insights using SEMRush
When someone signs up and you want to find out if they’re a big company and how much traffic they’re getting and where from, you need SEMRush. It tells you where they’re at, where they’re going and the sort of key words their blog posts target
How Our Customer Success Manager Learned to Code in Weeks and Confidently Talk Tech
Sometimes you have to do things yourself, from the ground up, to really understand something. However, when it comes to coding, it’s hard to go to Codeacademy and hope to pick the right courses. You need some guidance. Learning part time over 3 weeks, our first customer success manager
Why Account and Customer Success Managers use Screen Sharing 2.0 tools.
As applications have moved from the desktop to the web you’d also expect changes in how account managers deal with clients. We run the occasional analysis of Upscope core users and were oddly surprised by how heavily these account managers used co-browsing after switching from old school screen sharing.
How screen sharing BUILT INTO your website will onboard visitors and close deals.
Ever had a user spend an hour asking you questions but then barely use the product and never pay? It’s because of this problem that companies install Upscope co-browsing. Some customers don’t understand your onboarding emails. They don’t want to look through your help files. They didn’
Customer success metrics are torture. They’re 50 shades of pain. They’re also essential.
Do you have customers who are not really using your app but paying you? What happens if you send out metrics showing them all exactly how much they use it and who does not need it. They’ll unsubscribe and that’s the best thing ever. A good set of
What we’ve learned about customer success including the danger of bad-fit customers.
What does customer success practically mean for a startup like Upscope? Below are key lessons learned when applying customer success practices. Upscope is a co-browsing service (think screen sharing but instant, one way and without downloads) and is used by customer support and sales teams who support customers using live
10 Offbeat Tactics to 10x Your Growth | Sujan Patel
Discover Sujan Patel’s tried-and-tested creative tips including getting customers from your customers and letting your customers write your copy for better distribution. Key Takeaways: * Increase your business by leveraging your existing customers. * It’s cheaper and more effective to get more customers from your customers. These people that are
