Customer Support

101 reasons to embrace live chat.

WebsiteBuilder has created a pretty awesome infographic and we’d like to share it with you 🙂 See the full infographic here. Some of the key statistics they mention 29% of consumers are more likely to purchase with the option of live chat even if they don’t use it. 51%

Pardeep Kullar
Pardeep Kullar
Articles about Customer Success

14 Intercom Custom Attributes To Add For Better Support and Sales

Adding just a few of the right custom attributes makes support flow for every chat. The custom attributes below include tried and tested methods for resolving queries 30% faster as well as understanding the customers level of engagement and improving upselling. Related: See Our Entire Intercom Email Campaign Also see:

Pardeep Kullar
Pardeep Kullar
Customer Support

Cobrowsing for Olark and other live chat services.

Cobrowsing is the instant screen sharing that live chat agents dream of. One click to see their browser, one click to take control and guide them and no downloads needed. It’s instant. Upscope integrates with Olark and other live chat services for one click screen sharing. There is a

Pardeep Kullar
Pardeep Kullar
Articles about Customer Success

What is Intercom? A Case Study in Using the Intercom Live Chat App.

What is Intercom? How does it feel to use it? What can it do for your support, sales and marketing? This was our experience including key lessons learned. We’ve used Intercom in 2 very different startups 1. Intercom helped our 2 person email marketing startup go from amateur hour

Pardeep Kullar
Pardeep Kullar
Customer Support